Actually Oversight
Independent IT provider oversight and performance reviews.
Review your provider’s reports, supporting evidence and open actions on an agreed schedule. Choose monthly, quarterly or embedded advisory support to fit the decisions your leadership team needs to make.
Overview
actually. acts as an independent advisor between business leadership and the people delivering technology services.
We help prepare the questions, review the evidence, challenge incomplete answers and track commitments through completion.
What is MSP oversight?
MSP oversight is recurring independent review of the company that manages your IT. Your provider continues to run your systems. actually. reviews the evidence behind the provider's reporting: whether service levels were met, whether backups were tested, whether agreed work was completed, and whether commitments made last quarter were kept this quarter.
Monthly oversight
What monthly oversight includes.
Depending on the engagement, monthly oversight may include:
Quarterly executive review
What leadership reviews each quarter.
Each quarter, leadership receives a concise review of:
The review focuses on what leadership needs to know, not a technical recital of completed tasks.
Scorecard categories
Measure outcomes, not activity.
Leadership sees the categories that matter in one place, with anything that needs attention marked. A technology scorecard may track:
Provider accountability
Good providers should welcome clear expectations.
Independent oversight is not intended to create hostility between the client and its IT provider. It creates a shared definition of success. actually. helps establish:
Strong providers benefit because expectations become clearer and leadership gains greater confidence in the work being performed.
Oversight options
Choose your cadence.
Quarterly
For businesses that need recurring executive review and independent accountability.
Monthly
For organizations with active projects, greater risk or more complex provider relationships.
Embedded Advisor
The deepest oversight cadence: monthly review plus direct vendor coordination and a standing executive presence in your meetings.
Need someone to own the technology function, not only oversee it? That is a different engagement: Actually Leadership.
Want to see what the reporting you receive today would stand up to? Ten questions to ask your IT provider is a free checklist you can put to your provider this week.
Technology should not disappear between annual reviews.
Maintain visibility, momentum and accountability throughout the year.
Keep reading
Where to go next.
An independent IT audit, in plain language
A review of what your provider reports against what is actually in place.
Who we helpBusinesses of 25 to 250 people
Big enough to depend on a provider, small enough that nobody inside checks the provider's work.
The Actually BriefThe Brief: one question a month, answered
Plain language answers to the technology questions leaders actually ask. No pitches.